order a gift on December 7th,paid for it on the 8th called to check on it on the 20th.When I called I was told by Vincent that it was not mailed yet. I was also told he (Vincent) was going to look into it personally and call me back, that never happened.
By the time I got to talk to someone it was December 23,sogetting it for Christmas was out of the question. This was a gift my 6 year old daughter help me pick out. On Christmas I had to tell her it wasn't coming not a pretty site thank you gearbubble. The person told me on the 23rd there was nothing he could do but refund my money, I said fine after asking to talk to a supervisor and being told he didn't have one.
I asked what was he going to do for me and he said I can refund your money in 5 days.
That is not in my opinion good customer service. I also told him that I would tell as many people as I could how rude I was treated and no one willing to help, to make our daughters Christmas a happy one!!!!!!
Reason of review: Poor customer service.